Commonly asked questions

Time related

• I want to book a day that is not available
• The time I want is fully booked
• What if I arrive early/late?
• What if I take too long to unload my vehicle and overrun my allocated time?

General

• What happens if I don't know my licence plate number (VRN)?
• Why do you need my drivers name and mobile number?
• Issue with downloading/printing a pass
• What zone am I in?